I’ve purchased 2 of the Cuisinart Keurig single brew coffee makers in the past year. One for home and one for the office. They work very well, and for making one or a few cups of coffee or tea at a time, it’s a great convenience. Once you have one of these it’s like doing without a microwave in your kitchen, you simple fall in love with the convenience.
The first one I bought (July 2011) stopped working, the pump would run but little or no water would come out, and the display was acting up. I contacted the mother company (Conair Corporation) customer service and was told to simply send it back if it’s under the warranty period for repair or replacement. Warranty on the model SS-700 is 3 years. The manual insisted on the user sending a $10 money order for processing on all warranty returns, yet the woman on the phone said it’s no longer required and not to bother.
So I sent it back in the original box with a letter explaining the issues and my return address, and in about 2 weeks I received a brand new unit, delivery paid.
Time will tell if it was just a bad machine or if these coffee makers have a short lifespan, but regardless, this is excellent customer service, and I commend Conaire and Cuisinart on such fantasic customer care.
The Cuisinart brand is often a little more money than other brands, but you typically get what you pay for, and here is another example of that fact.
