High Point Scientific Order Review

By | 2010-09-01

I can’t recommend ordering from High Point Scientific.

I recently placed an order with them online for the first time.  It turns out they do not accept Visa transactions from any country other than the US.  After 2 days I called them and asked why my order was still pending, to be told it’s due to this issue.  They didn’t notify me and also didn’t reply to my email inquiry.  They claimed to be busy.

I asked to have the order cancelled, and they said they would.

I see no reason they can’t mention their order system limitation with credit cards on their website.  They have many countries listed, claiming to deliver to them all.  The customer service person I spoke to agreed.

I placed my order with them because they website claimed all the items I ordered were in stock.  Yet when I called to inquire on my order, I was told one of the items was out of stock anyway.  So their online inventory system is not accuracte either.

I was told they will accept PayPal payments from customers outside the US, if I wanted to cancel my order and place it again.

They obviously aren’t too interested in dealing with customers outside their country’s border, so I for one will place my order elsewhere.

My experience…Not impressive.

Alternatively, I would recommend B&H Photo Video.  As a Canadian customer, I had a good experience dealing with them.  They ship quickly what’s in stock, have a comprehensive order system, and seemingly accurate online inventory system.  They accept credit cards as expected, and they did not treat me as a second class customer for not residing in the USA.

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