What kind of company NOT to buy from….
I recently placed a small order for a few items from TigerDirect.ca, after not dealing with them for a few years. I paid extra to have my order shipped Express, and after not receiving my items in a reasonable time, contacted the courier, who promptly said, “Yes the order seems to be lost. Please contact the shipper as we can’t give you the details ortrace it for you, the shipper has to contact us.”
I contacted TigerDirect customer service, to find out that they sent my order to an address in another province. They made no effect to contact me. Made lame excuses when I took offence to this. He couldn’t get me off the phone fast enough, and had no interest in making the smallest effert to satisfy me. And on top of that, told me that I had to place my order again myself, they had no interest in reshipping my order.
Even after I made 2 additional attempts to contact some other customer service people about this issue, I received a reply with equal indifference and disinterest in my complaint. They wouldn’t even credit my credit card till they received the items back from the woman they shipped my order to by their own mistake. I was told I could either place a new order, or not, it was up to me.
Is this the type of company you want to waste your time and money on?
Who to buy from….
So I ordered these items from NewEgg.ca and they drop shipped them immediately from 3 different locations, and supplied excellent service with a surprisingly good online shipping update notification system. I was impressed.